Claims
Claims & Resolution
What to prepare when raising a concern about your move.
Information to Prepare
- Customer name
- Job / reference number
- Origin and destination
- Pickup and delivery dates
- Description of the issue
- Photos or supporting documents, where applicable
Important: governing transportation documents, valuation terms, the Bill of Lading, applicable claim procedures, and applicable law control the resolution of any claim. Specific deadlines and procedures are confirmed per shipment and are not published here as general claims.
Start a Claim